FAULTY SCALE

On the 2nd of July I had purchased a Safeway scale that was on special however after having used it once it was showing low battery bearing in mind that this is a brand new purchase. I had then proceeded to then return the scale on the 6th /7th of July if I am not mistaken and I had then taken a second scale to which upon my using it again for the first time , the scale did not show the numbers clearly and then it would go dead to which again I returned to the store and told them the issue , the ladies then tested the scale and adjusted the battery which I was told was faulty and on the day that the lady by the name of Bridget said to me that when you do not take the battery out of the scale then it will automatically die which does not make sense that I would need to take the battery out of a BRAND NEW PRODUCT each time I use it for fear that the battery might die???? , I have used many appliances and I have never had to repeatedly take out the battery of that product in order for me to get it to work that is absurd to me , I had my apprehensions in taking the scale but since she had said that the battery was not sitting correctly , I must just keep the slip if I'm still not happy then I must bring it back. On Sarurday morning the 11th July I tried to utilise second scale and it was dead. On the 13th July which is today I returned the scale and not only did the lady Bridget make it very difficult for me to receive my refund she went on to accuse me of the fact that the reason for the faulty battery was mine when I had these scales for less than a week before returning. She was very condescending in the way she dealt with the matter with me almost making it seem as if I have never used a house hold appliance before which was very disappointing as this is not my first appliance purchase from clicks and I have NEVER had issues but when I do I'm well within my right to query the issue and expect good service, needless to say I did receive my refund begrudgingly so however I would actually want some form of formal apology preferably in writing as this was an inconvenience to me I have made atleast 4 unnecessary trips for a faulty product that I purchased in your store just to be told that it was my fault that is unacceptable and I will not accept that as I have been a loyal clicks customer for many years

I hope you find this in order

Regards

Mpho Nkgoeng ***