Fatima Prins, Clicks Clubcard Accounts - great service!!

Shout-out to FATIMA PRINS in Clubcard accounts for great service!! Was instore at Hout Bay Clicks. My Cashback balance was not the same at the till vs what had been stated on my Clicks promo email. Queried the discrepancy [this had occurred during my last shop - H/O had been called & I was assured that my balance would be corrected - R's & pts migration from old to new Clubcard card] Apparently this had NOT been actioned as previously confirmed! Fatima was most helpful & explained what she would do to remedy the situation, how long it would take & when my updated rewards would be available. - promising that this would be no later than Fri 5/4. She called me twice, 2hrs later to confirm that she had escalated my problem & everything had been resolved, way ahead of schedule! Today, my updated awards totals are available on my latest Click promo e-mail. Certainly a vastly different service orientated attitude & result compared to my last experience where nothing was changed & updated!! Thank you Fatima for great customer service!!