False Apprehension

On Thursday the 29 September 2022 between 11:30am and 12:00pm was stopped at the front door by the security. He asked my mom if the EAS went off. There were other people who also walked pass. The security had my mom go through the system again and it did not activate. He then had my sister go back and forth several times and it did not activate. He then called another staff member and told her to take them to the back to be searched. They asked him why must they be searched. They were embarrassed standing infront of the store as other people were all staring at them. They were taken to the back to the manager and taken into a room. They explained them what had happened and my mom asked if she must take off her clothes. Must she take off everything. The manager told them no and took them back to the front to put them through the system again. Again they were even more embarassed. She told they can leave without even apologizing for the inconvenience. Mom and sister is very aggrieved by this. They were treated like ********* without Clicks Pelromenade Mitchell's Plain following the correct procedures. I went to the store and the store manager was not present. The assistant manager took down my details and said that the store manager would call me back. The store manager called me and i explained that i have been in retail as a skin and risk manager and fully understand the procedures and I told her that the procedures were not followed. We are aggrieved and we do not accept her apology. She also **** to me about what had happened. I want this to be escalated to the regional Manager. I am not happy with the service at all.