False adverti*****t, Pathetic Service and *****ing client money

Sent someone to purchase for me a La Roshe Posay product in store on Monday 04/07/2022 as i saw it online advertised and it was on 20% promotion and the price went from R310 to R228. This promotion did not say online only but rather promotion valid until 20 July 2022. The item was sold with full price of R310 to us. When I went back to the Vyfhoek store to inquire I was told that the promotion is online only. I mentioned that but that aspect was not indicated on the website that this promotion is applicable for online purchases only.

I requested my money back and the lady who assisted asked for my card I used to pay. To date (07/07/2022) i have not received my money back. i have spoken to a gentleman (Thabo) who is trying to assist me but has been failed by his own company. He calls me daily to check if i received my refund and he has made attempts to contact and email people dealing with refunds but no one is assisting him.

I expected better from clicks. If I am not dealing with them falsely advertising online as the case may be, it is them sending my orders with some of my products missing, then now they seem to have graduated to *****ing my money.

This has caused me a huge inconvenience and loss as I had to take out more money to purchase products so long they are seating on my money