FALSE ADVERTISING ON ONLINE WEBSITE FROM CLICKS

Disgusting service from Clicks online.

Clicks online had a add on the online store with a special for pamper nappies 50% discount for online buys only. A box of nappies would be R214.00 and says save 50% on selected papers products. Online only. Valid until 18 June 2019. We ordered the nappies myself and my friend, just to receive a mail from Clicks to say the nappies are out of stock, the warehouse does not have the stock so we cannot buy the nappies. How can Clicks have these nappies advertised on there website if this is not in stock? And why do they still allow yo to pay for a product that they don't have in stock. They then continue to say you will only get a refund within 7-14 days. This is false advertising as they did not have this stock to offer in the first place and still allowed consumers to pay for stock that they do not have. In the mean time we have used money for nappies that we are not getting. A refund is not good enough, as we want the nappies that has been advertised on the web site as this is what we have paid for. And it is not our problem that Clicks loaded an add for nappies that they do not have stock of.

Below email received!

Thank you for shopping at our online store. The following item: Active Baby-Dry Disposable Nappies 120 Nappies (2), was unfortunately not in stock at the time of packing your order and we therefore need to refund you. We would like to offer you an online refund voucher to the value of R500.00 which is redeemable immediately, however, should you prefer a refund of R428.00 to your bank account with a separate R50 compensatory voucher; please forward us the banking details of the account used in the transaction. Bank refunds will be processed within 14 - 17 working days of documents being received. Please confirm which method you would prefer. We apologise for any inconvenience caused. Kind regards Direct: ***Fax: ***Email: **********