FALSE ADVERTISING AND NO CUSTOMER SERVICE ETIQUETTE

Item: Clicks
Rating: 1
Author: waafiqah C

I visted the Clicks Maynard Mall store today to do my monthly shopping as I always do, and as I was browsing the store I came across a great deal the REVLON 2000 WATT PERFECT HEAT PERFECTIONIST HAIRDRYER for R299.00 as the RED LABEL indicated right below the product, the usual price was R599.00 . I walked out of the the store to drop my shopping at my workplace and immediately went back over to purchase the two remaining products on the shelf, as I walked into the isle I approached the clicks shop assitant (tall, dark of complexion guy) and asked him if the price advertised was indeed that, HE LOOKED AT IT AND SAID YES THAT'S CORRECT. I took the two products and made my way to the cashier and when I got there it scanned R599.00 and I told her no Its advertised as R299.00 on the shelf and the guy I asked also confirmed it aswell, then she said IF IT SAYS THAT PRICE ON THE SHELF THEN THAT'S WHAT I MUST PAY as she called the manager to probably overide as they normally do. The manager then went to the isle and came right back saying THATS NOT THE PRICE AND SHE CAN'T DO ANYTHING ABOUT IT , I even asked her if she is sure because the description is exactly that as advertised on the label right next to it which is the white label saying R599.00, and the sale one says R299.00. And there was no other product space next to the hairdryer that I wanted for her to make a valid argument. She also went on saying that when she left last night there was just one of those products on the rack and there was meant to be a hair dryer instead, but advertised was the product I wanted and the shop assistant on the floor also verified that it was indeed the product. All the manager kept saying was THERE'S NOTHING I CAN DO. I was standing at the counter with a half embarassed/ angry face , and two products that was marked as sale but couldn't be purchased. I am saddened at the way I was treated being a clicks clubcard holder and shopper for many years now. I will not stop here because as a consumer I know what I was entitled to.

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