Faith renewed by Norkem Mall Clicks

This has taken a while for me to write as my initial experience was so bad. My rating of 5 stars is for Norkem Mall Clicks, however I have to explain my disappointing experience with Clicks online first. I purchased a Dyson hairdryer from Clicks online as it was on special. When I received it I found that it was faulty and took it back to my nearest store being Norkem Mall. As the product is only available online I was unable to get an exchange. I contacted the online department that insisted I could not have a replacement I had to take a refund and repurchase the item. At R5000 I didn't exactly have an extra R5000 and I knew by the time I received the refund the special would be over. Clicks online was not interested and basically told me too bad they cant exchange. I then asked that as it is an EFT, how will they refund me. I was told by Elaan that its fine they can reload it onto my debit card linked to my account. I knew this didn't sound like it would work. After arguing for 30 minutes and being told how its not possible to exchange, Elaan then decided that she can ask the warehouse manager. By the time she got back to me 2 days later, it was possible but now there was no stock. I had being checking the whole day and only once it was sold out did she contact me suddenly to say it was possible. In my opinion, they waited for the stock to run out first. On the other hand, when I took in the dryer to Witness at Norkem Mall Clicks I requested an exchange. When he contacted me the next day he told me the same thing, that Online say they cannot exchange as its not available in store. I told him that is not acceptable, so he phoned them back. He still got turned down. I told him to wait for the refund as I was fighting with the online department. Eventually I decided that Clicks didn't want my money and asked for the refund. As per Elaan this could be done on my debit card as I cant walk around with R5000 cash. I went into Norkem and they did as I requested. A couple of days passed and I never received my money. I waited 7 days before I called again. I spoke to Witness and he followed up. He then also included the store Manager Dominique who took over my issue. I began calling nearly everyday but not once was Witness or Dominique rude to me and everytime I called they followed up by emailing or calling the refunds department and then phoning me back straight away. Not once did they make me feel like I was annoying them or that they didn't want to assist. This wasn't even their problem but they assisted me in every way that they could. They can teach Elaan at the onlines department what customer service actually is. I returned the item on 08/08/2018 and received my money 25/08/2018. Shocking aftermarket service from the onlines department but definitely would have been longer if Witness and Dominique had the same attitude. So thank you to Clicks Norkem Mall and especially Witness and Dominique for restoring my faith that customer service can exist in this country!