MD
Manisha D

1 reviews | Active since Jul 2012

30 Jan 2015, 13:51

Fabulous service from management

I purchased a perfume from Clicks Rivonia on Thursday evening, when I got home and opened the box, to my dismay I realized it was the incorrect bottle - it was a refill instead of the perfume itself. I called the store the next morning (today,Friday) expecting the worse scenario. I spoke to the store manager Sandra, explained the situation, went in at lunch time was happily assisted by her assistant Amos and the sales lady who assisted me yesterday.<br> <br> I was in and out with an exchange done within 15 minutes a Clicks Rivonia Village. The manager was more than happy to assist, the sales lady apologized profusely for the confusion and everything was solved. <br> <br> Thank you for outstanding and pain-free experience.

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Replies (1)
Clicks
Clicks's reply30 Jan 2015, 14:16
Official
Hello Mani13,

We always appreciate hearing from customers, especially when they take the trouble to express their satisfaction.

At Clicks, we are committed to quality in our products and our service and take pride in the calibre of our staff.

You may be assured that your kind comments have been passed on.

Warm Regards
Social Media Consultant RA
0860 CLICKS (***) | ***| http://www.clicks.co.za