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Debbie E

1 reviews | Active since May 2016

06 Jul 2022, 15:12

Extremely Disappointing Safeway products and Service!

I bought a Safeway Fully fitted luxury fleece electric blanket about 13 months ago. I have the receipt. It stopped working last night. The light on the control isn't working and it doesn't heat up. It's in pristine condition barely used. I took it back (in its original packaging with the receipt) today and Clicks Greenstone says its too late the warranty is only for 12 months. They say it bad luck and Clicks only helps customers who return products within the 12 month warranty. I'm so furious! It's in pristine condition and it's obvious it's a faulty product. I didn't even use the one control for the blanket as I only use one side. I'm disgusted at the response of Clicks. How can they sell the Safeway brand if it's designed to only last 13 months? Take it off the shelves! Clearly they're just out to make money I was told I have to buy a new one at approx R1000. I'm a single mom and take pride in my hard earned cash I shopped around for ages before I bought that one last year. I can't afford to buy another one. I wish I'd gone elsewhere. Please people do not buy Safeway products. They don't last! And support small businesses because after this experience I can tell you corporates don't care! I have to throw away a pristine condition electric blanket that can't be repaired!

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