Extremely Disappointed with Clicks Delivery Service

I placed an order for my cosmetics on 23 September, and according to the tracking information, the order has been “out for delivery” since 29 September — yet I still haven’t received it. It’s now been several days, and every time I contact Clicks customer service, I get the same response: “The order is with the courier, and we’re waiting for feedback.”

It’s been two full days of waiting for this so-called “feedback” from the courier service, and I’ve received no updates or resolutions. What’s most disappointing is that I placed this order well in advance because these products are essential for my daily hygiene. The delay has genuinely affected my personal care routine, which is both frustrating and unacceptable.

I’ve always trusted Clicks for reliability and good service, but this experience has been extremely disappointing. I hope Clicks urgently resolves this issue, improves communication with their couriers, and provides customers with accurate, timely updates in the future.