Extremely disappointed with Clicks Centurion Mall – Twice Wasted My Time

I am extremely disappointed with the service I received at Clicks Centurion Mall regarding my twins’ 6-year immunizations.

I made an appointment two weeks in advance for 11 September and clearly advised the staff that the appointment was for my twins’ 6-year immunisations. When I arrived for the appointment at 3:00pm, I was attended to by the nurse, who then checked whether the required vaccines were in stock. Unfortunately, there was no stock available.

The nurse advised me that she had informed the relevant people that the vaccines needed to be ordered. She then made another appointment for me for today at 4:00pm, assuring me that the stock would be available.

I therefore took time off work and travelled to Clicks Centurion Mall for a second time today. After waiting for the nurse and going through the process again, I was given a list of medication to obtain from the pharmacy, only to then be told that the vaccines had not been ordered for my appointment.

I spoke to the pharmacy manager, who advised me that nobody had informed her that the stock needed to be ordered for today's appointment.

This is completely unacceptable. I made the original appointment well in advance, specifically explained what the appointment was for, and then returned for a second appointment after being assured that the necessary stock would be ordered.

I have now taken time off work twice, travelled to the store twice, and spent a considerable amount of time waiting, only to be told on both occasions that the required vaccines were not available.

What is particularly frustrating is that this could have been avoided if there had been proper communication between the nurse, pharmacy and management.

I expect better service from Clicks. Customers should not have to take time off work and make multiple trips because staff fail to communicate and ensure that stock is available for a confirmed appointment.

I would appreciate a proper explanation as to why the stock was not ordered despite my appointment being made two weeks in advance, and what Clicks intends to do to prevent this from happening to other customers.