EXTREMELY BAD SERVICE AND *****

Item: Clicks
Rating: 1
Author: melanie R

I purchased the Smart Bite veggie chips from Clicks. On 30th December2017 I eat the last fews crisps and bite on a *****. I contacted Clicks on the 3rd January 2017 and told then that the ***** might have damaged my teeth as my tooth felt very senstive , I need to go to the dentist to check. They did not respond. In February i went to the dentist as my vinneer came off. I had to pay R400 to re glue it. Then she did an extra ray and found that my upper tooth is broken in the gum. I informed Clicks again, they were not interested. I received a R100 voucher and they apologized for the inconvience caused. I told them that I need to be now reffered to a specialist as my dentist can't remove the toot. They said to forward them the quote. Aqelah and Zubiar in the customer service department. My dentist referred me to a specialist . I travelled with my transport to the specialist once again using my money. I did another ex ray and again they found my tooth broken, caused by biting into the ***** which is hard. Clicks says that they checked there factory and they could not find any problems and they use Nylock botls, I googled a Nylock bolt and found that it was the same looking bolt and I once again emailed them Once again no response from them. Pathetic service. Aqelah ask me to send in all the quotes and procedures to them which I did in February / March, they then forwarded this to the Legal Servics department, I spoke to Adele Wentzel, she forwarded the documents a Tamerick at the insurance department. I was requested to get quotations from both dentist and specialist and detailed reports and affidavit a was given, the ***** and packet they collected themselves. Today I received the message : THAT I DO NO HAVE PROOF OF EVIDENCE AND THAT CLICKS IS NOT LIABLE. When I ask why they say they not liable, as I GAVE THEN THE PROOF OF THE ***** THE PHOTO'S OF MY DAMAGED TEETH their reply is CLICKS SAYS THAT HOW DO THEY KNOW THAT THE ***** CAME FROM THEIR PACKET. I SHOULD THEM ALL THE PROOF WHAT MORE DO THEY WANT. I HAVE CONTACTED THEM THEY DO NO CARE ABOUT THE HEALTH AND SAFETY OF THERE CUSTOMERS!!! I HAVE TRIED TO CONTACT THE CEO AND THE DIRECTOR OR ANY OTHER SENIOR MANAGEMENT FROM THE RECEPTIONIST TO THERE CALL CENTRE THEY REFUSED TO FORWARD ME TO ANYONE. THE MOST PATHETHIC SERVICE I HAVE EVER RECEIVED !!!!!

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