Exchange

I bought a Phillips Iron from Clicks a few months ago, which is still under warrantee. Over the weekend the iron just died (wouldn't get warm). I took it back on Saturday morning where I was advised they don't exchange Phillips brands? I must wait for Phillips to uplift the item and give feedback and then decide on repair or replacement which can happen in 2-3 weeks!!!! To me this is nonsense, I have looked on your website as well as till slips no where is there a disclaimer that says you don't exchange Phillips brands? An iron is an essential appliance what do I do in the meantime? its not that I keep a R500 iron as a spare? Please get back to me on this issue asap.