EMPTY PROMISE

I was given a Mellerware Juice Extractor for Christmas by my mother who emigrated to US in Jan and did not give me the receipt, though the machine was purchased at Gateway on 24 December 2014. The Juicer started smoking on first use. I reported this to the Clicks customer care line as the CLICKS branches in Lonehill (rude manager), Rivonia, or Fourways were willing to assist. I spoke to Kyle who promised he would get back to me. This was around 2 months ago. The machine is still in my office and NO ONE has bothered getting back to me with a solution.