Electricity units on Clicks App

I purchased electricity units on my Clicks App on the 3rd of June 2026. However, R1600 was deducted from my account. But till now, the 6th of June, my issue with the token has not been resolved. I would be happier if the issue would be explained to me as this has never happened. Instead, all I keep getting is that the IT/online department is working on it. I am currently out of units and do not have additional funds to purchase more. Today is a weekend, which means another 48 hours of no units. This has caused great inconvenience to me and my household. Clicks, you can do better with your customer service, especially in a matter like this one.