Electricity tokens

I just purchased electricity through the Clicks App, and to my utter disbelief, I have not received my token!

I angrily contacted the head office to express my frustration as I urgently require electricity. Unfortunately, I was met with poor service from an indifferent lady. She casually mentioned that it would take 24 to 48 hours to resolve the issue, without even attempting to provide a quicker solution considering the urgency of the situation. I am unable to cook and now I am left waiting for 24 to 48 hours for the R150 worth of electricity that I purchased! I am absolutely fed up with this useless App. I demand either a refund immediately or the tokens without any further delay! Thats the reference i received ***