dysfunctional website and or financial services

be warned purchasing on the Clicks website. Firstly its far from user friendly but worse then that it will take your money but not link it to your purchase. Many calls later, at your expense, they admit to receiving your money. They offer a refund but will not complete the order. Over a month now I have not received the refund. If this was a once off I would accept it as such but its now the third time in my case. Completely unreliable and may even be **********.