Double Debit (Online Shopping)

I got double charged whilst doing an online payment.They first said its impossible that this happened.Mind you, no investigation was done at this point.I sent them all proving documents.Three days later i make a phone call to find out as to whats the solution.They then said its been resolved they got both payments.If i had not made the call, were they going to give me a call or pop me an email???Moving on, right now i have to wait for 21 working days in order for they funds to be available on my account.

Clicks Has Lost A Very Loyal Customer.