Double Charged

More than a week ago, on the Sunday 11 December 2022, I paid with a debit card. The transaction went of my bank account and I showed the cashier the transaction on mobile phone. She said that I my pay again. The transaction went through again, meaning that I paid double. On the Monday I contacted the Complaints department of Clicks and the let me know that they will come back to me in two working days. Today on 21 December 2022 they did not come back to me.