Don't shop online at Clicks!

I called the Clicks customer service number (***) on 6 December 2018 wanting to find out what happened to the rest of my order. I had not received the Gold Disposable Nappies Giga Bag Size 3 152 which formed part of my order. I got the other 2 items but my order online shows that it's complete.

The consultant I spoke to on 6 December 2018, says he spoke to the online team and came back to say that they say they are aware that the item wasn't delivered and are trying to find out what happened. They will get back to me.

I am still waiting for someone to get back to me. I placed this order on Monday, 26 November and I'm still waiting. I ordered nappies, so that means I needed it for my baby. I spent my hard earned money on a Clicks order hoping it would be delivered for the latest that Friday. It is imperative and quite urgent that I receive those nappies. I don't have the extra cash to spend on buying other nappies and my baby needs the nappies.

I called again today and was put on hold for who knows how long. They will only be recreating my order today and I should receive my item (hopefully) by the end of this week. When I asked for compensation for my inconvenience and having to go out and replenish the item that wasn't delivered, I was told they will be giving me a R100 voucher. The item cost R299?!?!?! I can't even go out and buy another pack of nappies for that amount. I was told that they can't give me a voucher for R300 (which is the value of the nappies) because they are recreating my order and I will be receiving my item. Nothing about the inconvenience or trying to keep a customer happy.

I am disgusted with the service and the fact that they tried to wanted to pass the blame for the item not being delivered onto the other department and the couriers.

Moral of the story, don't shop online at Clicks!