Don't order online from Clicks!

On Mon, Dec 9, 8:49 AM I placed my online order with clicks to collect at Kwena. It stated on their website that the delivery would be made in 2 - 3 days, this was perfect because I needed the gift for that Friday, the 13th.

Fast forward to Thu, Dec 12, 12:05 PM I sent an email to find out what is going on as I have had no further updates about my order and said if it wasn't going to be delivered I would like to cancel my order and get a refund. I got a response saying "We wish to advise due to the high volume of orders there may be a slight delay in processing and shipping your order. " No helpful answer, no update on my order nothing. On that Friday we phoned the customer service number, only to be told they have no idea where my order is or if its even been processed and was told to contact the company that deals with the courier company - which we did and were told to phone clicks to be told we must phone the courier company.

Absolutely ridiculous! Fast forward to today 18 December 2024, and I still have no answers, I have sent countless emails asking for my order to be canceled and to get a refund with either no order or their same old generic response about high volumes blah blah blah. I want my refund Clicks!

I will never ever shop at your establishment again. Why can Dischem get me my order ON THE SAME DAY in the same festive season that everyone is working in, including myself and here we are 8 days later and I still don't have any answers, no one has helped me, no one has cancelled my order and given me a refund and all I get is generic responses or get told to basically sort out my own problem getting passed on from one department to the next