Don’t go to the Cobble Walk Clicks Pharmacy

I went to the Clicks Pharmacy in Cobble walk, Durbanville, Cape Town today, 19 October 2021. I was waiting in the self service queue for an OTC product (Allecet), I was waiting there for a considerable time but waited nevertheless. Eventually the Pharmacist that was assisting the prescription queue came over to assist me, I proceeded to give her my request for the required product while she was assisting me with the order I asked her to give me a nasal spray as well, at which she point she correctly pointed out that this was a prescription drug and that next time I must please queue at the prescription counter. I was taken aback as now I was gently being reprimanded for standing in the wrong queue, when I questioned why there was nobody servicing the self service queue I was told to rather go queue at the prescription counter as she was now trying to service the self service queue and that I was holding the queue up. When I approached the manager at the pharmacy she was very defensive, explaining that they are only 3 people on duty and that she was busy making cream for another customer hence the long queue. I told her that I was not happy about the fact that the lady in question was happy to assist me until I questioned her as to why both queue were managed so poorly, at which point I was told to wait in the other queue and that she can no longer help me. Was I being reprimanded for asking? I asked the manager to explain to me why I should wait in another queue only to be assisted by the same person just at a different counter?She did apologize saying that she is “ so sorry that I had a bad experience “ which didn’t really seem sincere but made it very clear that only people at the prescription counter can ask for products that are self service but not the other way around. I asked her where exactly that is specified i.e is there an information board up somewhere, she proceeded to show me the “big sign up on the top showing Self service and Prescription” , also that this is common knowledge at all pharmacies. It was at this point that I knew that this was a futile exercise. I have never gone to a day hospital and can only imagine that this is how people are treated there, the difference is that this is not a day hospital and I am paying for these goods. All I expected from them was to be given some consideration especially since my initial interest was the OTC product and not the Prescription which I only remembered when I was being assisted bearing in mind that people are not at their best frame of mind when going to a pharmacy, I will never go to that pharmacy again, there are plenty other pharmacies in the area that don’t treat their customers like naughty children.