Don't buy from Clicks, rather use TakeAllot

Don’t order from Clicks on-line, rather Use TakeAllot because you simply don’t get what you order and no one cares to even call you back when they made the error?

At the Lyttleton store:

Klaas wasn’t helpful to assist in resolving the matter and kept pointing the blame to Clicks Online and his manager also didn’t listen to my query and just wanted to refund the money.

At the Call Center (Rather re-name it to “Hold on and wait” Center)

Spoke to Okram Abrahams who said the manager will call me and Ilhaam Jamal, simply does call – Great service!

I have waited more than a week for the package to arrive and when it arrives, it was some one else's?

I do not want a refund, I purchased an item, and therefore am entitled to it. How hard can it be?