Do NOT use Clicks Online: Clicks online courier gave my parcel to someone else

I placed an online order for an electrical blanket. I tracked the delivery. It was delivered to a "John" in my complex. My name is not John/ The courier made no attempt to reach me. The guards in my complex always call the person deliveries are being made to. I called the Clicks Customer Care number as someone had gotten my delivery. Cole, the agent I spoke to, told me I had to find out who John is and get it from John. My complex has over 90 flats!!! We are in the middle of a pandemic and to expect the customer to go door to door is ridiculous. Clicks now says the online team will investigate. I am really shocked. Clicks got money for an item. I did not receive the item. And Clicks makes it seem as if it is my fault. I will never order anythting online from clicks again as its clear that they do not care if deliveries get to the right person. I will not pay for goods I do not receive. I wish there was a way to get my money back. I would rather buy it elsewhere. I am still shocked that your agent would suggest I go up and down my complex asking who John is. The mind boggles. During a pandemic? Like really? I am still really disturbed that this is the best Clicks can do. I recommend using a different company when shopping online, so you actually get what you paid for and not excuses and ridiculous suggestions,