Do not attempt to purchase Clicks Online.

I have been trying to purchase 3 - 6k worth of items online from Clicks since June 2024. I have had no success. The customer care consultants kept advising that I need to contact my bank - which I did. FNB confirmed there is no problem with my card, the daily limits and all was confirmed fine with FNB.

I contacted Clicks back to advise, they sent an email to their "online department". I received a ticket number. I then received an email from Clicks and I rep**** - to date 10.07.2024 - I have not had a reply from Clicks.

I then got an email from Clicks to say that I have not finished my purchase and had to complete a survey of why my purchase was not completed. I took the time to complete the survey. No feedback from Clicks received.

It is the new month, I went on my online profile to attempt to finalize my purchase from a month ago - cleared the basket, re-added items, went to check out - "Your transaction was unsuccessful" and I am redirected back to the "shopping" page. I contact Clicks as I note my points from my in store purchases are not showing.

The consultant advises there is an online issue which is why I am not seeing my points. Now very frustrated two months later and from being sent from pillar to post, I ask the consultant if there is a problem online causing us not to see the club points, would it not be the same reason I cannot purchase online? The consultant requests me to hold. 5 min of holding, she cuts me off.

I phone Clicks back and get to another consultant, I am forced to explain the situation again. I am now asked by the second consultant for the day which browser am I using, Chrome etc. Am I using a PC or Laptop or phone? Why would the device make a difference? None the less, with less patience, I answer. He tries to refer me back to my bank...he confirms my points. Asks me to clear my browsing history and log back in after 30 min to see my points. He sees my ticket logged in June - he can not help me with my online purchase and will ask someone to phone me back. What is the bet, that will never happen and this issue will not be resolved.

The service from Clicks staff has dropped significantly in store and the "customer care" consultants. Clicks is NOT doing anything to resolve their online and app issues.