DO NOT ASSOCIATE WITH CLICKS

I’m unable to log onto my Clicks website as it gives an error when it comes to verifying my personal details. I contact the Clicks customer care centre, they said I should send an email to the service desk for two things, error logging in and thy I should checkout as a guest and log a request for the points to be allocated. I send both emails, receive auto responses confirming receipt. To date, none of them have been attended to, I still cannot log in and my points have not been allocated. I call in today again, I speak to a lady who tells me there is a ‘guy’ handling the request and she’s transferring me, then she puts me back to the queue. Clicks should hire agents who care about customer experience. Their service is not even bare minimum, you have to beg for basic service etiquette, updates and acknowledgment. I Do Not Know why FNB ever broke their partnership with Dischem to partner with Clicks. As clients, we’re suffering and would never advise anyone to associate with this store. For whatever’s worth, this is the order number-***