DISSAPOINTED IN CLICKS GARDENS, CAPE TOWN

On Saturday 24th of July i went to Clicks Garden Centre in Cape Town and bought some items from the shop, as soon as i got home i realised that i had left my prescription glasses in the shop (at the till whilst paying). On Sunday i went to check at store , i arrived late the store was already closed, so i went back again on Monday.

1. On Monday I got to Clicks and spoke to a lady who was standing next to the tills and told her my story "I left my glasses in the shop on Saturday...." she then referred me to the supervisor who was on the phone, the supervisor asked me to hang on whilst she finishes her call, which i did. I then told her my story "i left my glasses in the shop on Saturday so i have come to collect them...." right there and then she told me that they did not see any glasses. There was one customer who came after me who had a query (not sure what the query was) and guess what The supervisor decided to excuse herself and deal with this "important customer first" (of course the important customer was white) which she did. She came back and i asked her to at least check for the glasses, she checked for glasses from under the tills and got some glasses she asked "are these your glasses?', those were not my glasses and i responded and described to her how my glasses look.

2. The supervisor then says "we didn't see your glasses maybe check in the other shops...", i politely let her know that there will be no need to check in other shops because i never went to other shops and i am very sure i left my glasses in their shop because i remember vividly how it transpired. To cut the long story short i told her how can she be so sure no one saw my glasses yet she did not even ask anyone or the cashiers in the shop, I asked the supervisor to check the CCTV and the Supervisor claimed that their CCTV can only be accessed remotely, then she called the manager who was in the back .

3. Whilst waiting for the manager a young man working in the shop (either a packer or cashier) comes to me and says sorry ma'am we did not see your glasses, (obviously sent by the manager to relay the message). I asked him nicely if he even checked for my glasses and asked to see the manager, he goes and calls the manager.

4. Manager eventually shows up ( name should be Natasha if i remember correctly) she rocks up and says the same thing "we did not see your glasses....", i ask her , "did you even bother to check..? she claims she did . I tell the lady i think her supervisor and herself did not even make an effort to look for my glasses and i am very disappointed with them, they could have at least ****d to look for them even if they did not want to. She then says i will ask the cleaner to look for them tonight on the floor as they clean. I told the lady that will not work for me, we need to check their CCTV so that i am convinced that they did not see them and she said that was not possible because they DO NOT HAVE CCTV in the shop, they DO NOT HAVE CAMERAS and i was like wow.

5. to get rid of me she (the manager) asked for my number and promised to call me on Monday 26 July 2021 (by this time i already knew she was not going to call me) and guess what today is Thursday 29July and of course she did not call me.

Till today i still cannot believe that a whole Clicks shop treats customers like they are nothing , i am still trying to figure out the criteria they use to treat customers like $*****. To date i am in awe, thank you CLICKS for showing me your true colors