Dissapointed

My daughter bought a hairdryer on line - a double payment went into their account , I was told by Carl Hoffman OMNI Customer Service consultant that the refund would take 10 days - it is now over 10 days. I have to keep on calling and follow up with them. I do not think that they want to refund the monies which is ok , but atleast have the customer escentary to call me back which would be the decent thing to do....well I am going to every social media site and sending trail of emails and calls to 94.7 as well - one would think that the Clicks Group would be loyal to their customers - HELL NO ----- the very last i buy anything online with them - imagine all the 1000's of other customers they *****ing from ......anyway