Dismal service from Clicks Online

I purchase goods from Clicks Online to the value of R11500.00. It took 5 emails, 5 calls to the call centre to receive the full order. The order was placed on the 1st October, yet another 4 emails and 3 calls to the call centre to query the missing Clubcard points which have not been allocated. Empty promises for callbacks or resolution after calling the call centre and being put on hold for 15 mins. Sadly, another substantial order was placed in November, I have very little faith that anything will be resolved. I will not use Clicks Online again for such orders.