Disgusting Service

Good Day

I would like to express my absolute disgust with Clicks Newcastle Mall.

On Sunday the 15th of March I visited the store with my husband and daughter.

Upon entering my husband had my daughter's nappy bag and I had my daughter in the trolley. He proceeded straight to the pharmacy and I went in to shop. He then realized that he took the wrong paper and went to get the script.

Upon entering the second time the bag beaped and there was a clicks staff member but they did not day anything.

He went to the pharmacy as I continued to shop. My daughter was getting naggy so we told the grandparents to come and pick her up, we asked the manager to keep the trolley but he told my husband that he must take the nappy bag.

When my husband was walking out the bag beeped, the manager asked to check the bag and saw an open Essence Lip Gloss in the bag and said he needs to take it.

He then went on to say that their system shows 3 but there's only 2 on the shelf. We did not even go to the cosmetic section.

He said he was going to view the camera on Monday and call me back. On Wednesday I get a call from another lady saying they need my club card number to see for the slip for the lip gloss.

I told her they were suppose to view camera and get back to me.

Till today I did not hear anything. The manager accused me and embarrassed me in front of the staff and the public and still did not get back to me.

I am at clicks every week. I am a loyal member of clicks but if this is how you treat your customers it's absolutely disgusting and disrespectful.