Disgusting Service

I ordered my goods from Clicks online (***) and paid the amount required in full beginning of May. I received my order end of day on the 5th of May and to my horror it was only half the items l ordered. to top it up there was no note on the packing list to explain why my order was short delivered. I lodged my complaint with customer care on the 6th who promised that in 48hrs they will have an answer for me. After the 48hrs no call from Clicks l bought airtime to call in. They apologised and promised on Monday 11th they would have found my goods in the warehouse. Come the Monday no call l tried to be patient and only called in on Tuesday the 12th. Mind you all these calls are costing me money because each call is 8minutes sometimes even 15 because l am told to hold while they look for the person dealing with my query.

On the 12th l was told they had checked the warehouse and had located my goods they will be sent. Friday the 15th l recieved a parcel which had my name and order number on the box nothing of what l ordered. I called immediately to inform Clicks that l received goods which are not mine and there was no packing list inside.

Yet again l was promised by Monday all will be rectified. No one called me on Monday l had to phone in again on Tuesday the 19th a 15minute phone call for nothing once again as l was told the person dealing with my query is on another call and he will call me when he is done l confirmed again what was missing from my delivery. My call was not returned on the 20th l called and asked for a refund of which l was told to my clubcard it will be immediate. This was at 11am of which l even decided to get ready and go to my Clicks store to look for my goods as l was out bathing essentials.

To my surprise 3hrs later nothing was loaded on my clubcard yet l was told its immediate. I called clicks again at 4pm on the 20th to ask why my refund did not come through since l was told it would be immediate.

Yet another apology and l was promised my goods will be with me on Friday as they discovered that they had been delivered to the wrong client in Cape Town. Thursday morning Fedex came to fetch the parcel that had been incorrectly delivered to me. Come Friday the 22nd no delivery from Clicks l called at 4pm to enquire same excuse the person dealing with my query will call back and he has not.

I am so disgusted by the lies and inconvenience Clicks has caused me. I lost my Job so l do not have money floating around that l can go and buy again.

Can l please get my refund now l have wasted a total of 77minutes on calls with clicks and l cannot afford this inconvenience anymore. I am a loyal Clicks customer l tried so hard to be understanding but got treated like dirt.

I explained that l really need these items because l do not have the money to go and buy as l paid clicks already. Once again l am asked what was missing and l tell them