Disgusting service

The agents at the online call center ~¡ leave much to be desired. I have never been so irate after calling a company! I placed an order online for collection at Clicks Pavillion. Upon receiving my confirmation email I noticed that it was noted for delivery. I immediately contacted the call center to confirm if it would be delivered or collected. An absolutely rude agent did not even allow me to explain my query but insisted on telling me the turnaround time for delivery. When I finally could speak, and asked him a question he stays silent on the line. Then dripping with sarcasm says he wasn't sure if he could speak. I immediately asked to speak with his manager. This gentleman puts me through to the call center again!!! I then get through to a Zipho Maroya who clearly has no sense of customer service. I have also noticed that I have been charged for delivery??? If I am calling to cancel the order immediately even before it reflects why should I await delivery after 3-5 days, pay R50 for this delivery and then still use my fuel to return it????? I'm sorry but I have been put off clicks online and will Never use it again. I would like to be contacted urgently! I do not want the order, I am not willing to pay for delivery unnecessarily and I would like my refund!!! At the beginning of the call it states all calls are recorded please listen to this call, it paints a terrible picture of the service you offer. Date of call:12/12/18 Start of call time: 09:34

I understand refunds have a turnaround time to be approved but I refuse to pay for delivery if I Do not want the order especially if I want to cancel it before it has been processed or dispatched! I trust the person that will be contacting me will not be rude, sarcastic and is knowledgeable of customer rights!