Disgusting online and telephonic service

Clicks is a bunch of unprofessional ******. I paid my municipal on their app and my money was taken. I have been emailing and contacting them ever since for my refund and every time it’s one story after another. When asking to speak to his manager today on the telephonic call, his manager is not available. Nobody keeps me updated but my money was taken. Pls don’t ever download their app and make any payments.# 721706