Disgusting Dishonest Delivery and Service.

I am totally Disgusted with Clicks Online. I have never ever had such poor service from any online Store in my whole life!!!

I don't order online a lot, I am Extremely selective towards who I order from.

I took a wild chance to order online, I had a medical issue and needed to get medz rather urgently.

I eventually called to find out if it would be delivered that same day or not, to find out it takes 1 - 3 working days.

Okay, I don't have a problem with the days to deliver, although - No Where is it Mentioned while you are still PLACING your Order. That was off-Putting...

In the same call, I asked in that case, if someone could please change the Address for me as I won't be at work after the 21st Dec 2018. The lady I spoke to helped me but was really rude I wish I remembered her name.

I ended up waiting more than 3 days including all the public holidays. Still - NO ORDER.

Today is the 2nd Jan 2019. I still DON'T HAVE AN ORDER.

I called again on Monday the 31st December 2018 and spoke to Lev, a really nice guy who helped me through my whole confusion of what exactly happened, (the lady I first spoke to was supposed to give me a Reference Number because I changed my Address).

Lev then managed to change my address and give me a Reference Number, so I had some sort of Hope I was holding on to.

I called Clicks Today to find out when I will be receiving my order, they said I have to speak to the Courier (Dawn Wing) to find out.

I called the Courier (Dawn Wing) from the number I received from the Lady I spoke to today.

It took them a while to answer, so I dropped the phone and checked online, and I called them again, because if you track your order they can never give you an estimation of more or less what time you can receive the order, not to mention they don't really give you a location of where it actually is.

This tracking and tracing **** is not Customer Friendly all.

Eventually getting hold of the Courier, I am told my order will arrive at the latest Friday 4th January 2019.

This is really Devastating.

I had a Serious Medical Condition and needed relief. I needed the Medz.

If something worse had happened, and if I didn't have another option to get Medz, I would be in Hospital with things being Much Much Worse!!!

People can not rely on Clicks. This is Absolutely Disgusting and Disturbing to think of.

I do hope someone will sort out this Mess.

If people see this Mess they will surely move to other better options and the Not-So-Good-Name of Clicks will be completely ruined!!!

If it isn't already.....