Disgusting Delivery Ethic and Store Assistance

I ordered a parcel on the Clicks website, which was dispatched on the 5 of September. Today is the 15th and I have still not received any sms to say my parcel has arrived in store. When I phoned the store to check if my parcel was perhaps there and the sms just hadn’t been sent (technical problems happen everyday), the lady on the phone just was not interested in helping me. It has now been 10 days and my parcel has not yet arrived, when it clearly states 1-3 working days on the website. Absolutely disgusting service from the George Garden Route Mall staff who do not care to try help, and from the delivery team as well.