Disgusting Customer service at Clicks

I placed an order on Black Friday. I finally got my order however it was missing an item. I was not notified, yet the full charge for my order was taken. I contacted customer service twice in order to get a response. Advised to wait, and needed to contact a third time to get an actual phone call. I was given the option of a refund that would take 12 business days, which was unacceptable.

Firstly, taking someones money and not notifying them of missing products is theft. Secondly, to contact your company this many times and still be waiting for a resolution a month later is unacceptable Thirdly, I want my money. Completely disgusted at this service.

Resolve my issue or give me my money. Dealing with your company has been beyond disappointing.