Disgusted with the Antibody Booking & Covid protocols at Clicks!!!

Absolutely disgusted by the service at the Clicks Galleria branch! I booked online for my antibody test and it was scheduled for today at 9.00am, having struggled to get out of bed and feeling miserable, weak and uncertain, I arrived outside clicks at 08:50, the doors opened up just after 09:00am, i went straight through to wait outside the clinic, knowing that my appointment is first and it will be quick in and out so i can go home and rest. There are 3 chairs in the waiting room which is tiny and i opted to wait outside as i did not feel the social distancing was adhered to with 2 other people in the tiny waiting area. I was then approached by a young lady 15-20 mins after standing tiredly on my feet waiting for my test to proceed. I then told her that im here for my 09:00 appointment that i had booked online & got confirmation for, she then said she was going to check because the Sister is not working today. She then appeared later on about 5mins later with a young gentleman, they had asked again what im here for so i said the antibody testing in which i booked online, he then said the Sister is not in today, I then told him that i booked online and got confirmation & i left my flat just for this. he then said that he can make a manual booking for Monday as i said it is fully booked.

This is unacceptable! there can be no justification for this! I left feeling more miserable than what i arrived. This is pure negligence! Its simple to send confirmation emails & SMS notifications, so why can you do the same if its cancelled? or the Sister isnt in? You guys are playing with peoples health!!!