Disgusted in your Service!

I placed an online order at Clicks on the 23rd October 2021. I called them on the 29th of October to do a follow up on my order, I was told there is a back log on orders they will be processing my order soon. I then called them on the 6th November again and they told me my order has been processed it should be arriving soon. I called them on the 10th November 2021 AGAIN and I was told they would be giving me a call back as they cannot seem to find my order. I then called them on the 11th November as they haven't called me back to advise whether my order has been found or not. They then told me that they will be sending me an email with options to choose from on the 13th November 2021. I advised that I would like a refund as I've already purchased the items myself instore at clicks. I was advised it would take 3-5 working days for my refund to reflect. It's been 14 days and I still have not received my refund!