Disgusted by Clicks

I am very disappointed with the service that I am currently getting at Clicks Jabulani Mall. I am outside the store writing this, my till slip is timed 18:06. I realize that I need a smaller pack of the Future life that I just bought just when I step out of the store. I go back hardly a minute later to ask for the pack to be exchanged. The doors are now closed when I turn my back. I ask the security to please let me in so that I can quickly exchange. He says no, that once the doors are closed nobody is allowed to go inside. I understand this. He tellse to come back tomorrow to exchange. I ask him I am already at the door and coming back tomorrow will be an extra expense for me as I will have to drive back again just for a box of this. I am still at the door, I would be long done by now as there are still some customers inside the store. Will I have to wait until all till points are closed and cashed up? I asked the security to call the manager for me, 18:20,I'm still at the door and still no manager. This is poor customer service and I am honestly annoyed. Stand in manager Khosi finally comes and I explain. She says that the store rules are that once the doors are closed they cannot be opened for incoming customers because if anything happens the store will be left liable. Makes sense, but I am at the door writing this and nothing happened. And just like I guessed, she tells me that all till points are closed. She asks me where do I stay and suggests that i exchange closer to where I stay tomorrow😡 What is it to you about where I stay, I came to jabulani clicks for a reason.

I gave her the box and my slip and asked that she makes a plan for me to get the smaller box tomorrow. I have everything on my phone, in photos, should it be required.

This is disgusting.