Disgusted

On 18 December 2019 I did an online purchase on the Clicks online store. There was an "error" as per the Clicks representative and the money went from my account.

I contacted them and opted to have my money refunded. At first I was told it will take "up to 14 working days" for the money to be refunded. Not being satisfied that that was the only communication I mailed again on 23 December 2019 and was told there was an error with my information and I must re send. This time around I was told it will now take "17 working days" for the money to reflect. Today is the 20th of January 2020 and still no money reflecting in my account.

I contacted the online store manager and was told that he need to look into it and will come back to me during the course of the day in order to tell me what finance said about the payment!

My question: WHY MUST THE CUSTOMER BE PENALIZED FOR AN OBVIOUS ERROR ON CLICKS' SIDE? And why after almost a MONTH not a single feedback can be given with regards to my money?

This is PATHETIC to say the least!!!!!

Please refund my money!