Disgraceful Service: Incomplete, Water-Damaged Order & Zero Accountability (Order #***)

I am writing this to express my extreme frustration with Clicks Online Shopping. I placed order #*** on 28 November 2025. Despite the order being split into 5 parcels, the experience has been a total failure of logistics and customer service. • Logistics Failure: After two weeks of no delivery, I contacted the courier on 12 December only to be told they were missing a parcel from Clicks. When the 4 available parcels finally arrived on 13 December, the boxes were soaking wet and damaged from sitting in a warehouse. • Missing Items: Parcel 2 was never delivered. Despite this, Clicks sent automated emails claiming all 5 parcel were successfully delivered. • *********** Support: I have called the call centre multiple times. One agent hung up on me; another gave me false information by "assuring" me all parcels were with the courier when they weren't. On 16 December, an agent claimed he was only notified of the issue on the 12th and could provide no timeline for a resolution. • Lack of Accountability: I sent a detailed list of missing items on 15 December as requested but have received no further feedback. It is unacceptable that I am suffering due to Clicks' internal system failures. I demand an immediate refund for the missing items or urgent delivery of replacements in good condition.