Discussing staff Attitude

<p>On the 27 October (Thursday) I went into your Clicks store in George at the Shoprite centre. I asked the cashier, Caroline Junnies, how I could change my address for my Clicks card. I had to ask three times before I was told, very rudely, "I'll call someone NOW". Then she continued to share at me.</p> <p>NEVER have I experienced such rudeness in Clicks before and I have been a customer for many years.</p> <p>I immediately went to the manageress, Eustacia Pedro, and complained. Eustacia assisted me with my change of address (which turned out to be very quick and easy) then arranged other cashiers to fill in as to speak to Caroline.</p> <p>In the back office Caroline was not prepared to offer an apology and instead called me a lair. First she admitted that I had indeed asked her three times regarding the change of address and then a few moments later denied it.</p> <p>Eustacia was very good in handling my complaint and tried her utmost to take Caroline into hand, however, Caroline is clearly a very difficult employee and someone needs to take action. Ignoring customers, arguing with customers and management, calling customers lairs.</p> <p>I have worked in retail for a very long time... so I know, that when you put on your uniform and go to work you represent that company and it's policies.</p> <p>To call customers lairs, argue and totaly disrespect management... is that now the 'new' Clicks policy? </p> <p>I am deeply upset by this incident and would like to be informed on how Clicks intends on handling this matter, as clearly Caroline, your cashier, does not care if I shop elsewhere.</p> <p>Regards, <br /> Phillipa Bishop</p> <p> <br /> Clicks Card No: ********** 023957</p>