1 reviews | Active since Mar 2017

27 Jun 2018, 18:09

************** at it's best

The service received today at Clicks Gateway still leaves a bitter pill to swallow. I entered the store and on entry opened my handbag to put my cellphone inside. As I proceeded the security call me, I then went back to her. She than told me she needs to put a tape on my Discem plastic bag. I agreed to this and to my surprise she left me standing by the entrance and walked to and from the cashier's station as if we all had the time in the world. I then asked her why those she not keep the tape with her as in other stores as her going up and down she is wasting me time. She then with attitude responded that I can't be serious, I said I was and carried on walking. She than shouted to the other security and the other workers who were at the cashier's station what I said. I then observed on the store that other people had their plastics but they were not taped only mine. After paying for my purchase I then went back to the security, mind you they were two now and asked why are the packets of other shoppers not taped. She than said they are tapped and I told her that I was observing this and they were not. She than said it because Discem and Clicks sell the same products, but I said other stores also sell products at Clicks so why refer to Discem only. With attitude she then told me to call the manager if I do not like her response, the other security as well became involved ganging up on me. As a long standing customer at Clicks, I have never experienced such service, the utter shame to be picked among other shoppers and be treated in a manner that by entering the store you are up to no good, possibly to *****. So with that Discem plastic, I will take their hint and shop there in future instead of Clicks.

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