GR
Gerda R

1 reviews | Active since Sept 2009

03 May 2021, 22:09

Discriminating ****** driven service - actually non service.....

On friday, 30/04/2021, I visited the Riverside Boulevard branch, between 5pm and 5.45pm. I received an sms to collect my medicines,, which I have done for a couple of years now - as its a repeat prescription. I collected a ticket - collection of prescribed medicines (not sure about the correct wording) and waited my turn. Desk number 5 became available and I had to go there. I requested my prescribed meds and after the pharmacist collected it I asked for other medication which is not prescribed. This is a procedure I do EVERY MONTH with no problems at all. This person told me I have to collect another ticket as I am jumping the queue. I explained to her with all the previous collections I never had a problem asking at the same time for non prescribed medicines to which I was informed that the others where not allowed to do so. I then told her then next time I will print 2 tickets, one for self medication and one for collection - and again she had a problem with that to. This is a much younger person as I am not an spring chicken myself and she treats senior citizens this way? Also I feel that this incident was totally ****** driven. Luckily this was my last meds and before I can collect any new repeats I need to visit the doctor to get a new prescription. Needless to say Clicks will not see me again and will take my business and money where it will be appreciated.

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