Discovery Healthy Care Points

I have noticed that I am not receiving the additional points due to me, from purchasing Healthy Care items. I contacted Discovery and they advised met that they were sending the information through to Clicks. I have contacted Clicks twice now, and have not received an answer. I will not shop at Clicks until I received an answer from them. I purchased these items specifically from Clicks, because of the additional points. I do not understand why it takes a month for them to provide an answer to such a simple question.