Disatisfied about service

Bought toiletries on the 2of december at kenelworth clics cpt not knowing i bght wrong yardely lipstic which was shine i normally buy mat value R120.00 i only noticed sunday then monday i had slip with all my toiletries returned to clics charlsville was told icnt because they cnt see code yes the slip was dirty cs i hd trown in the been but it was visible to manager to see cs i pd with my debit card i hvent still used the lipgloss even kn bcs i made a mistake icldnt return it aft 24 hrs