Disappointment Regarding Clicks Playground Beauty Event and Ticketing System

Disappointment Regarding Clicks Playground Beauty Event and Ticketing System

Dear Clicks Team,

I am writing to express my deep disappointment regarding the recent Clicks Playground Beauty event and the way the ticketing process was handled.

As someone coming from a disadvantaged background, I had been eagerly waiting for this event, hoping it would be an inclusive and empowering experience. Unfortunately, the planning and execution of the ticketing system was extremely disappointing. When the tickets went live at 12:00, the system immediately crashed. By the time I was able to log back in at 12:05, I was placed 14,438 in the queue—making it clear that my chances of attending were virtually non-existent.

It is frustrating and disheartening that a well-established and respected brand like Clicks would organize such a highly anticipated event without ensuring that the platform could accommodate the demand. The lack of accessibility and proper planning excluded many of us who were genuinely looking forward to being part of this experience.

I hope that in the future, more thought and care is given to creating fairer, more inclusive opportunities for all, especially for those who see events like these as a rare chance to engage with the beauty community.