Disappointing service through repairs centre

Good Day

Trust that you are well.

My query is related to MTN Based in clicks

I had purchased a cellphone in May but i did not use it immediately, once i started using it i noticed although it was fully charged and switched on the battery was dying which meant like charging once or twice a day.

I had been in the store explained my situation i was told i need to call MTN, I did as i was told and was informed they can assist me only with my sim and not the phone itself. I there after took the phone into the store to book it for repairs - i stated only issue i have is the battery dying.

My phone was booked in 14 June at the store. I received an sms on the 3 July stating my phone has been allocated to the repair center for repairs. I kept going in the store to follow up but they had no feedback for me.

On the 10 July i received an sms stating my phone repairs had been completed and will be dispatched, again i went in the store no feedback. Then a call was made to the repairs center where it was stated my phone had left with the courier on the 19 July. Today is 29 July i still have not received my phone.

I have no issues with the staff of clicks they have been helpful but i think this waiting period is ridiculous especially for a new phone that just had a battery issue.

This is just a review about the service i received after purchasing a new phone from clicks