Disappointed Service

Good Day

When I tried to return a hand sanitizer at Festival Mall Clicks on 26 April, the store manager said that he can't exchange the item & that I must wait for the locked down to be uplifted. He said that the item has been brought to the store & he isn't sure as to where the item has been. The store gets treated for the virus prevention twice a week. I was in the store & going to purchase other items so he could have also told me that he didn't know about my where abouts before going into the store??? He further said that according to regulations, he couldn't exchange the item as no returns can be made during the down.

Thereafter, I went to Pick 'n Pay at Festival Mall & I was able to return an item.

I then went to Dischem Festival Mall & I returned an item.

So what regulations was the store manager talking about? I had the receipt with me, which I think wasn't returned to me & now I don't have the receipt anymore.

I returned items at Dischem on the 26th & 27th of April & the service was well pleasing.

This is yet another time that I had an issue when returning an item at a Clicks store. My experiences are not pleasant compared to Dischem Customer Service.

This is one of the reasons that I choose to support the Dischem stores.

Clicks need to improve their after service !!