Disappointed service

On Friday 19th October i went to Clicks Tygervalley to return my Safeway hairdryer as i was not happy with the product. Just over the 60 day period. The supervisor Ricardo Adams had no idea what client service is from the start inform me that they are not going to refund me as the goods was not in its original packaging. His words'' we have to test it to see if its true", that the haidryer is faulty. How on earth can one tell if a product is faulty or if you not happy with it without removing it from the original packaging. After insistting on my money back he gave permission to the cashier Nonkosi who was a real star to refund me by putting the credit back on my RCS card. Never expect that kind of arrogance behaviour at all.